Shipping Policy – Garden Furniture Hub Ltd

At Garden Furniture Hub Ltd, we provide reliable delivery for garden furniture, outdoor kitchens, BBQ grills, pergolas, dining sets, lounge sets, and luxury outdoor living products across England, Wales, and Scotland.

We work with trusted furniture couriers and specialist delivery partners to ensure your order arrives safely and efficiently.

Delivery Areas

We currently deliver throughout:

• England
• Wales
• Scotland

Please note:

• Free delivery is available to England and Wales on selected orders.
• Additional delivery charges apply to Scotland, including remote and Highland areas.
• Unfortunately, we may be unable to deliver to certain offshore or inaccessible locations.

If you are unsure whether we deliver to your area, please contact our customer service team before ordering.

Delivery Costs

Standard Delivery

• Free delivery to England and Wales on selected orders over £499
• Smaller orders or specialist deliveries may incur additional charges
• Scotland deliveries are subject to additional delivery fees depending on postcode and item size

Delivery costs are calculated based on:

• Product size
• Weight
• Delivery location
• Specialist courier requirements

Any applicable delivery charges will be displayed at checkout or confirmed by our sales team before dispatch.

Delivery Timeframes

Delivery times are estimates only and may vary during peak seasons, supplier delays, or bank holidays.

Delivery Information

• Deliveries are typically carried out Monday to Saturday.
• Large items may be delivered via pallet service or specialist furniture courier.
• Some deliveries are kerbside only.
• Drivers may assist further at their discretion, but this is not included within the delivery contract.

Customers are responsible for:

• Checking access measurements before ordering
• Ensuring pathways and entrances are clear
• Arranging safe receipt of goods

Please ensure all furniture can fit through gates, doors, side access routes, and stairways prior to purchase.

Missed Deliveries

If our delivery team cannot complete delivery due to:

• Customer absence
• Restricted access
• Incorrect information supplied
• Unsafe delivery conditions

A re-delivery charge may apply.

Delays & External Factors

While we always aim to meet estimated delivery times, delays can occasionally occur due to:

• High seasonal demand
• Courier disruptions
• Severe weather conditions
• Supplier or port delays
• Wider supply chain interruptions

Garden Furniture Hub Ltd shall not be held liable for delays outside of our reasonable control.

Receiving Your Order

Please inspect all items upon delivery.

Any damages, shortages, or incorrect products must be reported within 48 hours of delivery, together with supporting photographs.

Failure to report issues within this timeframe may affect your claim eligibility.

Why Customers Choose Premium Outdoor Furniture

Quality outdoor furniture designed for UK weather conditions offers:

• Better durability
• Improved comfort
• Lower maintenance
• Longer product lifespan

Many customers purchasing rattan garden furniture and aluminium outdoor furniture prioritise weather resistance, build quality, and warranty support when shopping online.

Contact Us

Garden Furniture Hub Ltd
Email: sales@gardenfurniturehub.co.uk
Customer Service: cs@gardenfurniturehub.co.uk

For delivery enquiries, tracking updates, or access questions, please contact our team before placing your order.