Refund & Return Policy – Garden Furniture Hub Ltd

At Garden Furniture Hub Ltd, we are committed to providing premium quality garden furniture, outdoor kitchens, BBQs, pergolas, rattan furniture, aluminium furniture, fire pit dining sets, and luxury outdoor living products.

We aim to make your shopping experience smooth and transparent. Please read our Refund & Return Policy carefully before placing your order.

Order Cancellations

Cancelling Before Dispatch

If you wish to cancel your order before dispatch, please contact our customer service team as soon as possible.

Orders cancelled before dispatch are eligible for a refund
Refunds are issued to the original payment method used at checkout
Refund processing may take 5–10 working days depending on your bank or payment provider

Please note:

Orders cancelled after invoice processing or warehouse preparation may be subject to an administration charge
Bespoke, made-to-order, customised, or special-order items cannot be cancelled once production has started

Returns After Delivery

Under UK consumer regulations, customers may request a return within 14 days of receiving their order.

To qualify for a return:

The item must be unused and in original packaging
Furniture must not have been assembled, installed, or modified
Products must remain in resalable condition
Proof of purchase is required

Customers are responsible for:

Safe return packaging
Return delivery costs unless the item is faulty or incorrectly supplied

Large furniture items may require a collection service arranged by us. Collection charges may apply and may be deducted from the refund amount where applicable.

Damaged, Faulty or Incorrect Goods

We request that all goods are inspected upon delivery.

If your order arrives damaged, faulty, or incorrect:

You must notify us within 48 hours of delivery
Please provide clear photographs and a description of the issue
Claims submitted outside this timeframe may not be accepted

Where appropriate, Garden Furniture Hub Ltd may offer:

Replacement parts
Repair service
Product replacement
Partial or full refund

We reserve the right to inspect or request photographic evidence before approving any refund or replacement request.

Non-Returnable Items

The following items are non-returnable unless faulty:

Clearance items
Ex-display products
Made-to-order or customised products
Used or assembled furniture
Products damaged due to misuse, neglect, weather exposure, or improper storage

For hygiene and safety reasons, certain accessories and gas-related products may also be non-returnable once opened.

Refund Timeframes

Once your return has been received and inspected:

Approved refunds are processed within 5–10 working days
Refunds are issued only to the original payment method
Delivery charges are non-refundable unless the return is due to our error

Please note that banks and payment providers may take additional time to display refunded amounts.

Failed Deliveries & Refused Orders

Customers are responsible for ensuring:

Accurate delivery information is provided
Adequate access is available for large furniture items
Someone is present to accept delivery

If delivery fails due to:

No access
Incorrect address
Customer absence
Items not fitting through entrances

Additional delivery or collection charges may apply.

Returned orders may also be subject to a restocking fee to cover transport and handling costs.

Outdoor Furniture Care

To maximise the lifespan of your outdoor furniture:

Cushions should be stored indoors when not in use
Furniture covers are recommended during adverse weather
Glass components should be inspected immediately upon delivery
Damage caused by storms, misuse, or incorrect storage is not covered under warranty

Proper maintenance helps preserve the appearance and durability of premium outdoor furniture and outdoor kitchen products.

Contact Information

Garden Furniture Hub Ltd
Email: sales@gardenfurniturehub.co.uk
Customer Service: cs@gardenfurniturehub.co.uk

For all refund and return enquiries, please contact us before returning any goods.